CORE Services

 

Important Notice: In light of COVID-19, all victims services are currently working to maintain a safe and effective service for those that require it. Please bear with us in this difficult time. At present Derbyshire Victims Services and our specialist services are all operating their support helplines and providing their usual phone based counselling services. However all direct contact and face to face support in people’s homes has been suspended to protect you and our vital services. Most drop-in centres are closed but advice lines and websites are still operating. Please note, services are still accepting self-referrals.

As you can imagine this situation is changing. Should we need to close any service we will attempt to redirect support from another agency.

If you are in any danger, please do not hesitate to contact the police immediately on 999 or through contact methods outlined here

 

The Police and Crime Commissioner for Derbyshire has commissioned a range of support services for victims of crime who reside in the county. These CORE services include support for general victims, young people, domestic abuse victims, and sexual assault victims. In addition to these services, there is also dedicated support for victims of Child Sexual Exploitation (CSE) and a restorative justice support service. 

There is a brief description of each of the services along with the direct contact phone number below. Clicking on the logo will direct you to the providers website which will contain more detailed information about what help can be provided.

 

General Victim and Youth Services

For support please call: 0800 612 6505

Email: support@derbyshirecore.org

As from the 1st of April 2016, Derbyshire Victim Services became the commissioned provider of general victim services to those affected by crime in the Derbyshire area. Derbyshire Victim Services, who are ran by the independent charity Remedi work across the county to support victims of crime and form part of the Police and Crime Commissioner’s CORE team. This is a group of organisations that have agreed to work together to give the best possible support to victms in Derbyshire. Remedi have a local team of dedicated workers in the county that are supported by volunteers. They are here to help anyone who has been a victim of crime. It doesn’t matter whether or not it has been reported to the police irrespective of when the crime occurred. If you have been affected in any way then these services are here for you. Remedi work closely with a wide range of local service providers across the county and can help you access these services.

Remedi have also been commissioned by the Derbyshire Police and Crime Commissioner to deliver a targeted support service for young people who have been a victim of crime. Young people aged up to 18 will be able to access specialist support through the gotyourback website or the main contact number found above.

Complaints:

How to complain about the service you received from Derbyshire Victim Services:

In order to give the best possible service, we need to know if something has gone wrong so it can be put right and avoid future reoccurrences.

If you would like to make a complaint about our service, there are a number of ways you can do this:

Via email: rj@remediuk.org

By telephone: 0114 2536669

By post: Remedi, The Circle, 33 Rockingham Lane, Sheffield S1 4FW

Please address your concerns to the Director or Chair of the Management Committee.

 

Restorative Justice Services

For support please call: 0300 122 7553

Email: rj@remediuk.org

As from June 2015, Remedi were commissioned to deliver victim initiated Restorative Justice services to those affected by crime in the Derbyshire area. Restorative Practitioners are trained to deliver Restorative Justice across a range of offence types, both pre and post court. Victims of crime are offered the opportunity to meet with the person responsible for committing the offence against them. Involvement in Restorative Justice can also involve indirect exchanges of communication via restorative practitioners. Engagement in Restorative Justice is completely voluntary and participant led. 

 

Children at Risk of Exploitation Services

For support please call: 07714614536

Email: DerbyshireCARES@catch-22.org.uk

Website: www.catch-22.org.uk 

Catch 22 Logo

From January 2020 Catch22 has been commissioned by the Office of the Police and Crime Commissioner for Derbyshire, Derby City Council and Derbyshire County Council to protect and support children and young people who are at risk of, or experiencing, exploitation (CRE) in Derby and across Derbyshire. They deliver bespoke support and interventions to children and young people to build resilience and aspiration, empowering them to take control of their lives and supporting them to stay safe.

 

Domestic Abuse Services

If you live in Derby city please call: 0800 085 3481

Email: helpline@refuge.org.uk

 

As from the 1st of April 2016, Refuge became the commissioned provider of services to people experiencing domestic abuse in Derby city. The service provides free confidential, non-judgemental and independent support and advice for both men and women living in Derby City. Referrals to this service can be made by yourself, friends or family and professionals as long as they have your consent. Refuge also offer refuge, outreach and resettlement support to women and children who have experienced domestic abuse, stalking, honour based violence, trafficking, forced marriage and Female Genital Mutilation (FGM).

 

If you live in the County Council area of Derbyshire please call: 0800 0198 668

For deaf and hearing impaired callers please use: 07534617252

As from the 1st of April 2016, Derbyshire Domestic Abuse services became the commissioned provider of services to people experiencing domestic abuse in the county council area of Derbyshire. This organisation provides a personalised support service which can help with safety plans, the court process, refuges, counselling, and assigning Independent Domestic Violence Advisor's (IDVA's) wherever appropriate. Derbyshire Domestic Abuse services can also provide information on local advice centres and helplines.

 

Rape and Sexual Violence Services

For Support please call: 01773 746 115

Email: help@sv2.org.uk

 

As from the 1st of April 2016, SV2 became the commissioned provider of services to victims of any type of sexual violence who reside in Derbyshire, all genders.  SV2 offers a wide range of support including Counselling, a 24/7 advice line, emotional support, and an Independent Sexual Violence Advocacy service (ISVA) for Adult survivors, children and families. The service can also provide support at forensic medical examinations for those aged 16 years and above.

SV2 have been supporting victims of sexual violence in Derbyshire since 1978 and were previously called Derbyshire Rape Crisis.

The organisation can provide emotional, practical and independent advice to anyone that has been effected by sexual violence either recently or non-recent. They can support you if are not going to report, if you have reported the incident to the police or are thinking about reporting and will support through the criminal justice process.

They offer a non-judgemental service, whatever your circumstances, and have strict confidentiality policies in place. SV2 have a dedicated team of CORE Support Workers who can support you on the telephone or in person. 

Referrals into the service can be made by yourself, your friends, family or professionals with your consent. 

SV2 do not work with perpetrators of sexual violence.